During January ChangeWave surveyed 2,946 consumers on their attitudes and opinions towards their Internet Service Providers – including customer satisfaction, loyalty, and a look at which providers appear best positioned going forward.

The January 3-12 survey also focused on consumer reaction to the recent "net neutrality" ruling by the FCC.

Report details include:

• Market Share Competition – Verizon FiOS (VZ), AT&T; U-verse (T), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Cox and Time Warner (TWC)
• Customer Satisfaction Ratings by ISP
• Customer Satisfaction Ratings by Provider Type: Fiber Optic vs. Cable vs. DSL
• Overall Biggest Problems Reported by Consumers
• Biggest Problems Reported at the Provider Level
• Customer Loyalty & Churn Rates: Likelihood of Switching by ISP and Provider Type
• Reasons for Switching Providers
• ISPs Best Positioned for Market Share Gains
• Consumer Reaction to Recent "Net Neutrality" Ruling

Plus Corporate Trends for the Major ISPs:

• Current Corporate Market Share
• Corporate Customer Satisfaction
• Likelihood of Companies Switching Internet Service Providers in Next 90 Days

Companies in the Report:

AT&T; (T), CABLEVISION (CVC), COMCAST (CMCSA), QWEST (Q), TIME WARNER CABLE (TWC), VERIZON (VZ)

The complete Internet Service Provider Trends Report is available here.

*NOTE: ChangeWave's survey is conducted quarterly, and the full series of four reports is available here.