In the search for market share, Internet Service Providers are always looking for innovative ways to engage their own customers and attract new ones. Some have recently begun offering home security and energy monitoring services to beef up their offerings.

An April ChangeWave survey of 2,733 consumers looked at customer loyalty and satisfaction with the major Internet Service Providers, along with consumer interest in ISP home security and energy monitoring services. ChangeWave Research is a service of 451 Research.

Report details include:

• Consumer Likelihood of Using Home Security and Energy Monitoring Services
• Most Attractive ISP Promotional Offerings
• Market Share Competition – Verizon FiOS (VZ), AT&T; U-verse (T), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Time Warner (TWC), Centurylink, and Cox
• Customer Satisfaction Ratings by ISP and Provider Type: Fiber Optic vs. Cable vs. DSL
• Biggest Problems Reported by Consumers – including Slow Speed and Outages By Provider
• Customer Loyalty & Churn Rates: Likelihood of Switching by ISP and Provider Type
• Reasons for Switching Providers – Including a Close Look at Price Sensitivity and Speed
• ISPs Best Positioned for Market Share Gains

The Complete Internet Service Provider Trends Report is available here.