The number of households using multiple Internet-connected devices simultaneously is on the rise – driven by massive growth in the use of smart phones and tablets. But how well are the ISPs adapting to this growing bandwidth demand?

To find out, ChangeWave surveyed 2,203 U.S. and Canadian respondents on their Internet service providers, including a close up look at customer satisfaction, loyalty and future demand. ChangeWave Research is a service of 451 Research.

Report details include:

• Market Share Competition – Verizon FiOS, AT&T; U-verse, Bright House, Cablevision, Charter, Comcast, Time Warner, Centurylink, and Cox
• A Look at Simultaneous Use of Internet-enabled Devices
• Customer Satisfaction Ratings by ISP
• Biggest Problems Reported by Consumers – including Slow Speed and Outages By Provider
• Customer Loyalty & Churn Rates: Likelihood of Switching by ISP
• Reasons for Switching Providers
• ISPs Best Positioned for Market Share Gains

The complete report is available here.