During June ChangeWave surveyed 2,394 consumers on their TV service providers – including a look at the services respondents plan on upgrading and downgrading such as DVRs, premium channels and subscription packages.

The survey also focused on customer satisfaction, loyalty and future demand trends for the major traditional TV service providers. ChangeWave Research is a service of 451 Research.

Report details include:

• Biggest Problems Experienced By Consumers at the Provider Level
• Customer Satisfaction Ratings by Company and Type of Provider
• Market Share Competition between Verizon FiOS (VZ), AT&T U-verse (T), DIRECTV (DTV), DISH Network (DISH), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Cox and Time Warner (TWC)
• Reasons Why Businesses Use Tablets and Types of Apps They Use
• Customer Loyalty and Churn Rates by Company and Provider Type
• Primary Reasons Why Consumers Plan to Switch Providers
• Customer Plans to Upgrade or Downgrade Services
• Companies Best Positioned for Market Share Gains

The complete report is available here.