TV Service Provider Trends
TV Service Provider Trends Report: Price Remains Driving Factor Among Consumers

ChangeWave’s latest TV survey focuses on the ongoing competition between traditional television service providers, including a look at promotional offerings, customer satisfaction and future demand trends.

The March 4-19 survey of 2,351 U.S. and Canadian respondents also looks at how consumers feel about the search features offered by their providers. ChangeWave Research is a service of 451 Research.

Report details include:

  • Biggest Problems Experienced By Consumers at the Provider Level
  • Customer Satisfaction Ratings by Company and Type of Provider
  • Market Share Competition between Verizon FiOS (VZ), AT&T; U-verse (T), DIRECTV (DTV), DISH Network (DISH), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Cox and Time Warner (TWC)
  • Customer Loyalty and Churn Rates by Company and Provider Type
  • Primary Reasons Why Consumers Plan to Switch Providers
  • Customer Satisfaction with Search Features
  • Promotional Offerings Most Appealing to Consumers
  • Companies Best Positioned for Market Share Gains

The complete report is available here.



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