ChangeWave Telecom Series (24 Reports)

Twenty-four survey reports yearly focusing on the latest Telecom trends – including Consumer and Corporate Smart Phone Demand, the testing of new product launches, and TV, Internet and Wireless Service Providers:

Consumer Smart Phone Demand Reports (Quarterly)

  • Growth Trends: Overall Smart Phone Market
  • Competition between Apple, Samsung, BlackBerry, Google, Microsoft, Motorola, Nokia and HTC, among others
  • Overall Smart Phone and OS Satisfaction
  • Planned Buying Trends by Operating System
  • Consumer Interest in Bigger Screens, Split-Screen Functionality and NFC Mobile Payments
  • Close Up Look at Specific Apple, Samsung, BlackBerry Phone Models

Business Smart Phone Demand Reports (Quarterly)

  • Business Smart Phone Demand: Microsoft, Apple, Samsung, Google, HTC, Motorola and BlackBerry, among others
  • Current Business Market Share: Mobile Operation Systems
  • A Close Up Look at Specific Phone Models and Operating Systems

Wireless Service Provider Trends Reports (Quarterly)

  • Market Share Competition Among the Major Providers: Verizon, AT&T;, Sprint/Nextel and T-Mobile
  • Customer Satisfaction Ratings by Wireless Provider
  • Consumer Interest in Shared Data Plans
  • Dropped Call Rates
  • Customer Loyalty and Churn Rates
  • Likelihood of Switching in Next 90 Days by Wireless Provider
  • Wireless Providers Best Positioned to Gain New Customers
  • Most Important Reasons for Switching Providers

New Smart Phone Owner Reports

  • Reasons Why New Owners Chose Their Particular Smart Phone
  • Key Likes and Dislikes
  • Features Missing from Specific Smart Phones
  • Handset Used Before Purchasing New Smart Phone
  • Manufacturers that Lost Out When New Owners Chose Their Smart Phone
  • Mobile OS Satisfaction Rating
  • Features Missing from Specific Operating Systems
  • Importance of OS in Purchasing Decision

Internet Service Provider Demand Trends

  • Market Share Competition – Verizon FiOS, AT&T; U-verse, Bright House, Cablevision, Charter, Comcast, Time Warner, Centurylink and Cox
  • A Look at Simultaneous Use of Internet-enabled Devices
  • Customer Satisfaction Ratings by ISP
  • Biggest Problems Reported by Consumers
  • Customer Loyalty & Churn Rates
  • Reasons for Switching Providers
  • Current Market Share by ISP and Type of Provider
  • Reasons for Switching Providers
  • ISPs Best Positioned for Market Share Gains
  • Customer Reactions to Bandwidth Caps
  • ISP Security and Energy Monitoring Services

TV Service Provider Trends Reports (Quarterly)

  • Market Share Competition between Verizon FiOS, AT&T; U-verse, DIRECTV, DISH Network, Bright House, Cablevision, Charter, Comcast, Cox and Time Warner
  • Customer Satisfaction Ratings
  • Customer Loyalty and Churn Rates
  • A Close-up Look at Respondents Planning to Switch Providers in Next 6 Months
  • Biggest Problems Reported by Customers
  • Reasons for Switching Providers

Alternative TV Trends Reports

  • A Look at 'Cord Cutting' Trends Among Consumers
  • Competition Between Free and Paid Alternative Content Providers: Netflix, Hulu, iTunes, Amazon, YouTube, TV Network Websites, etc.
  • Google vs. Apple: The Coming Battle in High Def Smart TVs
  • Comparison of Pre-Launch Demand: Apple HD TV vs. Apple iPad vs. Apple Intel Mac
  • A look at Internet-Connected Devices – the Battle for Market Share
  • Top Mobile App Features from TV Service Providers
  • Interest in A-La-Carte TV Programming
 
footer