ChangeWave Telecom Series (24 Reports)

Twenty-four survey reports yearly focusing on the latest Telecom trends – including Consumer and Corporate Smart Phone Demand, the testing of new product launches, and TV, Internet and Wireless Service Providers:

Consumer Smart Phone Demand Reports (Quarterly)

  • Demand for Apple iPhone, Motorola, Palm, Research In Motion, Samsung and HTC smart phone handsets, among others
  • Growth Trends: Overall Smart Phone Market
  • Current Smart Phone Market Share by Manufacturer – Biggest Winners and Losers
  • Consumer Smart Phone Planned Buying Trends by Manufacturer
  • Customer Satisfaction Ratings by Manufacturer
  • Satisfaction Comparison: Apple vs. RIM BlackBerry
  • Current Mobile Operating System Market Share by Company
  • Customer Satisfaction Ratings by Mobile OS Company
  • Most Important Features When Deciding Which Smart Phone to Buy
  • Close-up look at New Smart Phone Releases

Business Smart Phone Demand Reports (Quarterly)

  • Winning and Losing Smart Phone Manufacturers – including Research In Motion, Apple, Motorola, Google, HTC, Samsung and others
  • Current Business Smart Phone Market Share – Leading and Lagging Manufacturers
  • Business Smart Phone Planned Buying Trends: Next 90 Days
  • Company Size Breakdown for Specific Models
  • Business Smart Phone Satisfaction Levels
  • Current Business Market Share: Mobile Operating Systems

Wireless Service Provider Trends Reports (Quarterly)

  • Market Share Competition Among the Major Providers: Verizon, AT&T, Sprint/Nextel, and T-Mobile
  • Customer Satisfaction Ratings by Wireless Provider
  • Dropped Calls Rates – Past 90 Days by Company
  • Dropped Call Rates – Broken Down by Company
  • Customer Loyalty and Churn Rates
  • Likelihood of Switching in Next 90 Days by Wireless Provider
  • Wireless Providers Best Positioned to Gain New Customers
  • Consumer Demand for Additional Wireless Services

New Smart Phone Owner Reports

  • Customer Satisfaction Ratings for Top Smart Phone Models: Apple iPhone, Motorola, RIM Blackberry, HTC, Samsung, and other Manufacturers and Models
  • Reasons Why New Owners Chose Their Particular Smart Phone
  • Key Likes and Dislikes
  • Features Missing from Specific Smart Phones
  • Handset Used Before Purchasing New Smart Phone
  • Manufacturers That Lost Out When New Owners Chose Their Smart Phone
  • Likelihood of Returning or Exchanging New Smart Phone
  • Would New Owner Have Purchased a Different Phone If It Had Been Available from their Wireless Carrier at Time of Purchase
  • Mobile OS Customer Satisfaction Rating – iPhone OS, RIM OS, Android OS and Windows Phone 7
  • Features Missing from Specific Operating Systems
  • Importance of OS in Purchasing Decision
  • Likelihood of Upgrading OS When Next Version Becomes Available
  • Did New Owners Switch Service Providers When They Bought Their Smart Phone

Internet Service Provider Demand Trends

  • Market Share Competition – Verizon (VZ), AT&T (T), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Cox and Time Warner (TWC)
  • Customer Satisfaction Ratings by ISP
  • Customer Satisfaction Ratings by Provider Type: Fiber Optic vs. Cable vs. DSL
  • Comparison of Customer Satisfaction Ratings for Verizon and AT&T Fiber-Optic services vs. DSL services
  • Biggest Problems Reported by Consumers
  • Customer Loyalty & Churn Rates: Likelihood of Switching by ISP and Provider Type
  • Current Market Share by ISP and Type of Provider
  • Reasons for Switching Providers
  • ISPs Best Positioned for Market Share Gains
  • Trends in Devices Used to Access the Internet
  • Trends in Type of Video Content Being Consumed

TV Service Provider Trends Reports (Quarterly)

  • Market Share Competition between Verizon FiOS, AT&T U-verse, DIRECTV, DISH Network, Bright House, Cablevision , Charter, Comcast, Cox and Time Warner
  • Customer Satisfaction Ratings by Company
  • Customer Satisfaction Ratings by Provider Type: Fiber Optic vs. Cable vs. Satellite TV
  • Customer Loyalty and Churn Rates by Company and Provider Type
  • Current Market Share by Company and Type of Provider
  • A Close-up Look at Respondents Planning to Switch Providers in Next 6 Months
  • Biggest Problems Reported by Customers
  • Reasons for Switching Providers
  • Companies Best Positioned for Market Share Gains
  • Trend Toward Internet-Connected TVs
  • A Look at Cord Cutting

Alternative TV Trends Reports

  • A Look at 'Cord Cutting' Trends Among Consumers – including satisfaction levels with alternative options
  • Types of TV and Alternative Content Watched by Cord Cutters vs. Non-Cord Cutters
  • Competition Between Free and Paid Alternative Content Providers: Netflix, Hulu, iTunes, Amazon Instant Video, YouTube, TV Network Websites, etc.
  • Internet-Connected Devices – the Battle for Market Share: Apple TV, Google TV, Tablets, Roku, etc.
 
footer