During April ChangeWave surveyed 2,894 consumers on the latest trends in the Internet Service Providers market – including customer satisfaction, churn rates and a look at which providers are best positioned to gain share going forward.

The survey also focused on consumer reaction towards bandwidth caps that limit Internet subscribers to certain levels of usage.

Report details include:

• Market Share Competition – Verizon FiOS (VZ), AT&T; U-verse (T), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Cox and Time Warner (TWC)
• Customer Satisfaction Ratings by ISP
• Customer Satisfaction Ratings by Provider Type: Fiber Optic vs. Cable vs. DSL
• Overall Biggest Problems Reported by Consumers
• Biggest Problems Reported at the Provider Level
• Customer Loyalty & Churn Rates: Likelihood of Switching by ISP and Provider Type
• Reasons for Switching Providers – Including a Close Look at Price Sensitivity and Speed
• ISPs Best Positioned for Market Share Gains
• Consumer Reaction to the Issue of Bandwidth Caps and Importance of Unlimited Usage

Plus Corporate Trends for the Major ISPs:

• Current Corporate Market Share
• Corporate Customer Satisfaction
• Likelihood of Companies Switching Internet Service Providers in Next 90 Days

Companies in the Report:

AT&T; (T), CABLEVISION (CVC), COMCAST (CMCSA), TIME WARNER (TWC), VERIZON (VZ)

The complete Internet Service Provider Report is available here.

*NOTE: ChangeWave's Internet Service Provider survey is conducted quarterly, and the full series of four reports is available here.