Wireless Service Provider Market Trends Report

July 8, 2011

During June, ChangeWave conducted a survey of 4,163 consumers on their attitudes and impressions of their wireless service providers. Among other things the survey looked at customer satisfaction, dropped calls, and future demand trends – including the ongoing battle between AT&T; and Verizon.

Report details include:

  • Market Share Competition Among the Major Providers: Verizon (VZ), AT&T; (T), Sprint/Nextel (S), and T-Mobile
  • Customer Satisfaction Ratings by Wireless Provider
  • Dropped Call Rates – Past 90 Days by Company
  • Verizon vs. AT&T;: Comparison of Dropped Call Rates – Past 2 Years
  • Customer Loyalty and Churn Rates
  • Most Important Reasons for Switching Providers
  • Wireless Providers Best Positioned to Gain New Customers
  • Most Preferred Provider Among Future iPhone 4 Buyers
  • AT&T; iPhone 4 Owners vs. Verizon iPhone 4 Owners – A Comparison

Corporate Trends for the Major Wireless Service Providers:

  • Current Corporate Market Share
  • Corporate Customer Satisfaction
  • Likelihood of Companies Switching in Next 6 Months

Companies in the Report:

APPLE (AAPL), AT&T; (T), SPRINT (S), VERIZON (VZ)

The complete Wireless Service Provider Market Trends Report is available here.



footer