Wireless Service Provider Market Trends Report
July 8, 2011
During June, ChangeWave conducted a survey of 4,163 consumers on their attitudes and impressions of their wireless service providers. Among other things the survey looked at customer satisfaction, dropped calls, and future demand trends – including the ongoing battle between AT&T; and Verizon.
Report details include:
- Market Share Competition Among the Major Providers: Verizon (VZ), AT&T; (T), Sprint/Nextel (S), and T-Mobile
- Customer Satisfaction Ratings by Wireless Provider
- Dropped Call Rates – Past 90 Days by Company
- Verizon vs. AT&T;: Comparison of Dropped Call Rates – Past 2 Years
- Customer Loyalty and Churn Rates
- Most Important Reasons for Switching Providers
- Wireless Providers Best Positioned to Gain New Customers
- Most Preferred Provider Among Future iPhone 4 Buyers
- AT&T; iPhone 4 Owners vs. Verizon iPhone 4 Owners – A Comparison
Corporate Trends for the Major Wireless Service Providers:
- Current Corporate Market Share
- Corporate Customer Satisfaction
- Likelihood of Companies Switching in Next 6 Months
Companies in the Report:
APPLE (AAPL), AT&T; (T), SPRINT (S), VERIZON (VZ)
The complete Wireless Service Provider Market Trends Report is available here.
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