During October ChangeWave conducted a survey on consumer attitudes and opinions towards their Internet Service Providers – with a close-up look at key differences between the Fiber-Optic, Cable, and DSL providers.

A total of 2,926 U.S. and Canadian respondents participated in the ChangeWave ISP survey, completed October 7, 2010.

Report Details Include:

• Market Share Competition – Verizon FiOS (VZ), AT&T; U-verse (T), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Cox and Time Warner (TWC)
• Customer Satisfaction Ratings by ISP
• Customer Satisfaction Ratings by Provider Type: Fiber Optic vs. Cable vs. DSL
• Comparison of Satisfaction Ratings for Verizon and AT&T; Fiber-Optic services vs. DSL services
• Overall Biggest Problems Reported by Consumers
• Biggest Problems Reported at the Provider Level
• Customer Loyalty & Churn Rates: Likelihood of Switching by ISP and Provider Type
• Reasons for Switching Providers
• ISPs Best Positioned for Market Share Gains

Plus Corporate Trends for the Major ISPs:

• Current Corporate Market Share
• Corporate Customer Satisfaction
• Likelihood of Companies Switching Internet Service Providers in Next 90 Days

Companies in the Report:

AT&T; (T), CABLEVISION (CVC), COMCAST (CMCSA), QWEST (Q), TIME WARNER (TWC), VERIZON (VZ)