Wireless Service Provider Industry Trends
New Survey Shows Major Transformational Shift Among Providers
January 6, 2011
With the Verizon iPhone release now set for early February, ChangeWave recently surveyed 4,050 consumers on their impressions and future plans regarding their wireless providers, including customer satisfaction, loyalty and demand trends going forward.
The survey, completed December 27th, also looked at the industry impact of a Verizon iPhone.
Report details include:
- Market Share Competition Among the Major Providers: Verizon (VZ), AT&T; (T), Sprint/Nextel (S), and T-Mobile
- Customer Satisfaction Ratings by Wireless Provider
- Impact of a Verizon iPhone on AT&T; and VZ Subscriber Bases
- Dropped Calls Rates – Past 90 Days by Company
- Customer Loyalty and Churn Rates
- Likelihood of Switching in Next 90 Days by Wireless Provider
- Most Important Reasons for Switching Providers
- Wireless Providers Best Positioned to Gain New Customers
- A Look at Tiered Data Plans
- Potential for Mobile Payments in the U.S.
Plus Corporate Trends for the Major Wireless Service Providers:
- Current Corporate Market Share
- Corporate Customer Satisfaction
- Likelihood of Companies Switching in Next 6 Months and Impact of Verizon iPhone
Companies in the Report:
APPLE (AAPL), AT&T; (T), SPRINT NEXTEL (S), VERIZON (VZ)
The complete Wireless Service Provider Trends Report is available here.
*NOTE: ChangeWave's Wireless Service Provider survey is conducted quarterly, and the full series of four reports is available here.
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