During October ChangeWave surveyed 2,785 consumers on their attitudes and opinions towards their Internet Service Providers – including customer satisfaction, loyalty and future demand preferences. ChangeWave Research is a division of The 451 Group.

The survey, completed October 14th, also focused on the ability of ISPs to provide adequate bandwidth for supporting multiple devices (e.g., smart phones and tablets) simultaneously.

Report details include:

• Market Share Competition – Verizon FiOS (VZ), AT&T; U-verse (T), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Time Warner (TWC), Centurylink, and Cox
• Customer Satisfaction Ratings by ISP
• Customer Satisfaction Ratings by Provider Type: Fiber Optic vs. Cable vs. DSL
• Overall Biggest Problems Reported by Consumers
• Biggest Problems Reported at the Provider Level
• Customer Loyalty & Churn Rates: Likelihood of Switching by ISP and Provider Type
• Reasons for Switching Providers – Including a Close Look at Price Sensitivity and Speed
• ISPs Best Positioned for Market Share Gains
• Importance of Unlimited Usage

Plus Corporate Trends for the Major ISPs:

• Current Corporate Market Share
• Corporate Customer Satisfaction
• Likelihood of Companies Switching Internet Service Providers in Next 90 Days

Companies in the Report:

AT&T; (T), CABLEVISION (CVC), COMCAST (CMCSA), TIME WARNER (TWC), VERIZON (VZ)

The complete Internet Service Provider Report is available here.

*NOTE: ChangeWave's Internet Service Provider survey is conducted quarterly, and the full series of four reports is available here.